Complaints Procedure

If you are unhappy with our service 
If you are unhappy with the service provided by our advisers and wish to complain, please let us know. You can contact us in writing (post or email) or by telephone. 

Our contact details are: 
Complaints Manager Tenet Group Ltd Lister Hill Horsforth Leeds LS18 5AZ 
Email: complaints@tenet.co.uk 
Tel: 0113 2390011 

You can find more information by visiting the Tenet website: https://www.tenet.co.uk/making-a-complaint. If you remain unhappy with the decision you may have a right to refer your complaint to the Financial Ombudsman Service. You can also refer your complaint if it has not been resolved within 8 weeks. 

The Financial Ombudsman Service Exchange Tower London E14 9SR 
Tel: 0800 023 4567 
Email: complaint.info@financial-ombudsman.org.uk 
Website:www.financial-ombudsman.org.uk

Company address: Premier Financial Planning (Cheadle) Ltd, 63 Cheadle Road, Cheadle Hulme, Stockport, Cheshire, SK8 5EU
T: 0161 482 8888 F: 0161 482 8899 Email: info@premiercheadle.com

Privacy Policy   Best Execution Policy   Client Classification   Conflicts Of Interest Policy   Your Guide To Making A Complaint  Personal Client Agreement

Premier Financial Planning (Cheadle) Ltd is an appointed representative of 2plan Wealth Management Ltd which is authorised and regulated by the Financial Conduct Authority. Premier Financial Planning (Cheadle) Ltd is entered on the FCA register (www.FCA.org.uk) under no. 488845.
 
Registered office: 63 Cheadle Road, Cheadle, Cheshire, SK8 5EU. Registered in England and Wales Number: 06542655.

The information contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.

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